The Runnymede Hospital - part of Circle Health Group

The Runnymede Hospital - part of Circle Health Group 2019-07-18 Person 4 5 0

My name is Penny Walker, my husband Alan is a cancer patient age 89, I really want to complain about the lack of communication that a loved one experiences when we are trying to phone, we are left hanging on the phone for an extremely long time listening to dreadful adverts, it is almost impossible to speak to a human to get any information, luckily I was able to speak to a nurse who was really warm and helpful and she was able to give my husband a message, he is quite deaf so it was the only way! The lack of staff is amazing it is the worst BMI hospital we have encountered by far, staff were excellent. When you phone you are given a menu, then still not the operator just endless adverts and music. We have been to Frimley Park, Princess Margaret, Windsor may I suggest you get in touch and follow their guidelines.

The Runnymede Hospital - part of Circle Health Group 2019-05-24 Person 5 5 0

All concerned with my surgery were extremely friendly and caring. I often had trouble parking through lack of spaces, so if that is the only improvement I would suggest.

The Runnymede Hospital - part of Circle Health Group 2019-04-24 Person 5 5 0

Very efficient. I was just a day patient and they could not have been better in looking after me and making me feel relaxed and in good hands.

The Runnymede Hospital - part of Circle Health Group 2019-04-15 Person 5 5 0

I have had several operations at the Runnymede, Chertsey and I can`t fault the care, treatment, and attention I received.

The Runnymede Hospital - part of Circle Health Group 2019-01-22 Person 5 5 0

The whole process of booking the procedure, Outpatients appointments, X-rays and Physiotherapy was dealt with swiftly and efficiently.

The Runnymede Hospital - part of Circle Health Group 2019-01-10 Person 2 5 0

I was unimpressed with the BMI Runnymede Hospital. Parking is always a problem. Reception staff not welcoming. Reception Area generally tired needing better layout and a division between Nurses Station and patients. As an in-patient, nursing staff were quick to attend me when called but I was aware that they were not necessarily knowledgeable when it came to dressings and direction. Food was bad. Both food and beverages inadequate, not appetising, menu restricted, service personnel dim witted and better crockery needed, for starters. All staff were otherwise occupied when it came to my discharge, dressings, instructions and Physio because "there were 20+ patients incoming". A shambles really and I am sad that it does not back up the expertise of the Consultants.

The Runnymede Hospital - part of Circle Health Group 2019-01-06 Person 5 5 0

All the staff at this hospital were absolutely lovely - receptionists, doctors, nurses, cleaners, caterers and managers. The ward was very clean. I'd been in two other hospitals shortly before this one and they did not compare,

The Runnymede Hospital - part of Circle Health Group 2018-12-21 Person 5 5 0

Simply first class - amazing staff - so unbelievably helpful

The Runnymede Hospital - part of Circle Health Group 2018-10-22 Person 5 5 0

Great staff members, very helpful, clean and cosy place.

The Runnymede Hospital - part of Circle Health Group 2018-10-11 Person 3 5 0

It was OK, but not great